Return Policy

Return Policy - WaceHero

At WaceHero, we aim to ensure your complete satisfaction with your purchase. If you encounter any issues, please review our return policy below for guidance:

Claims for Damaged or Defective Products

  • If you receive a damaged or defective product, file a claim within 30 days of receiving the item.

  • To initiate a claim, contact us at support@wacehero.com and include:

    • A detailed description of the issue.

    • Clear photos of the product and packaging.

Lost Packages

  • For packages not delivered, claims must be made within 30 days of the estimated delivery date.

  • Verify the shipping address provided during checkout before submitting a claim.

General Return Policy

  1. Customized or Made-to-Order Products:

    • Customized products are non-returnable unless there is a verified defect or production error.

  2. Incorrect Address:

    • If the shipping address provided is invalid, the package will be returned to our facility. Reshipping costs will be the customer’s responsibility once a correct address is confirmed.

  3. Unclaimed Packages:

    • Unclaimed shipments are returned to our facility and may incur additional shipping fees for resending. If no reshipping request is made within 30 days, the items will be donated.

Exceptions

  • Sealed Products: Items such as face masks cannot be returned for health and hygiene reasons unless defective.

Return Process

  1. Contact us at support@wacehero.com to initiate a return.

  2. Provide your order details and the reason for the return.

  3. If approved, you will receive instructions for returning the product.

Refunds and Exchanges

  • Refunds or exchanges will be processed once the returned item is received and inspected.

  • Refunds will be issued to the original payment method, and processing times may vary depending on your financial institution.

Final Considerations

  • Return shipping costs are the customer’s responsibility unless the error is confirmed to be on WaceHero’s part.

  • We reserve the right to refuse returns that do not comply with our policy.

For more information, please contact us at support@wacehero.com. We’re here to assist you!