Shipping Policy

Shipping Policy - WaceHero

At WaceHero, we are committed to providing reliable and efficient shipping services for our customers. Below, you will find the details of our shipping policy, including rates, delivery times, and other important information.

Shipping Rates

Our shipping rates are calculated based on the destination, the weight of the items, and the shipping method selected at checkout. For an accurate estimate, please refer to our shipping rates table on the checkout page or contact our support team.

Shipping Methods and Delivery Times

We offer multiple shipping options to meet your needs. Delivery times vary depending on the destination and the chosen shipping method:

  • Standard Shipping: Estimated delivery within 5-10 business days.

  • Express Shipping: Estimated delivery within 3-5 business days.

  • Overnight Shipping: Next-day delivery for eligible locations.

Please note: Delivery times are estimates and may vary due to unforeseen circumstances such as customs delays or weather conditions.

Order Processing Time

  • All orders are processed within 2-5 business days.

  • Orders placed on weekends or holidays will begin processing on the next business day.

International Shipping

We ship globally! For international orders, additional customs fees or import duties may apply. These charges are the customer’s responsibility, as they vary depending on the destination country’s regulations.

Shipping Restrictions

Certain products may have restrictions due to local regulations or shipping carrier limitations. If an item cannot be shipped to your location, we will notify you immediately.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

Missing or Delayed Shipments

If your package does not arrive within the estimated delivery time, please contact us at support@wacehero.com. Our team will assist you in locating your order and resolving any issues.

Changes to Shipping Information

If you need to update your shipping address or other details after placing an order, please contact us as soon as possible at support@wacehero.com. Changes may not be possible if the order has already been processed.

Final Considerations

  • We strive to ensure all orders are delivered on time. However, WaceHero cannot be held responsible for delays caused by the shipping carrier or other external factors.

  • In the case of returned packages due to an incorrect address, unclaimed shipment, or similar issues, reshipping costs will apply.

For more details, visit our Shipping FAQ or reach out to us at support@wacehero.com. We’re here to help!